Managing Front Office Operations

Managing Front Office Operations PDF
Author: Michael L. Kasavana
Publisher: Educational Inst of the American
ISBN: 9780866120616
Size: 56.32 MB
Format: PDF, Kindle
Category : Hotel management
Languages : en
Pages : 435
View: 6585

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A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR

Managing Front Office Operations With Answer Sheet

Managing Front Office Operations with Answer Sheet PDF
Author:
Publisher:
ISBN: 9780866124133
Size: 73.29 MB
Format: PDF, ePub
Category :
Languages : en
Pages : 649
View: 407

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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Managing Front Office Operations

Managing Front Office Operations PDF
Author: Charles E. Steadmon
Publisher:
ISBN:
Size: 13.54 MB
Format: PDF, Mobi
Category : Hotel management
Languages : en
Pages : 314
View: 129

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Handboek Front Office werkzaamheden.

Managing Front Office Operations

Managing Front Office Operations PDF
Author: Michael L. Kasavana, Ph.D.
Publisher:
ISBN: 9780866123860
Size: 49.73 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 653
View: 4252

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Managing Front Office Operations Online Component Ahlei Access Card

Managing Front Office Operations Online Component  Ahlei     Access Card PDF
Author: Michael Kasavana
Publisher:
ISBN: 9780133431322
Size: 74.62 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages :
View: 2987

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“Front Office Manager” is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook,Managing Front Office Operations 9/e by Michael Kasavana and Richard Brooks. The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program. “Front Office Manager” can be packaged with the Managing Front Office Operations 9/etext. It can also be purchased independently of the textbook.

Cth Front Office Operations

CTH   Front Office Operations PDF
Author: BPP Learning Media
Publisher: BPP Learning Media
ISBN: 0751794414
Size: 43.47 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 321
View: 6435

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BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.

Front Office Procedures

Front Office Procedures PDF
Author: Michael L. Kasavana
Publisher: Educational Inst of the Amer Hotel
ISBN:
Size: 12.53 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 511
View: 3008

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Hotel Accommodation Management

Hotel Accommodation Management PDF
Author: Roy C. Wood
Publisher: Routledge
ISBN: 1351690493
Size: 28.62 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 210
View: 4320

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This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Hotel Management And Operations

Hotel Management and Operations PDF
Author: Michael J. O'Fallon
Publisher: John Wiley & Sons
ISBN: 0470177144
Size: 37.29 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 494
View: 3288

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Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Front Office Management In Hospitality Lodging Operations

Front Office Management in Hospitality Lodging Operations PDF
Author: Matt Casado
Publisher: CreateSpace
ISBN: 9781494943646
Size: 41.40 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 422
View: 5648

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An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Operative Kennzahlen Als Fr Hwarnsystem Im Internationalen Hotelmanagement

Operative Kennzahlen als Fr  hwarnsystem im internationalen Hotelmanagement PDF
Author: Nicole Bamberger
Publisher: diplom.de
ISBN: 3832488545
Size: 26.57 MB
Format: PDF, Docs
Category : Business & Economics
Languages : de
Pages : 163
View: 4458

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Inhaltsangabe:Einleitung: „Wer aufhört, besser zu werden, hat aufgehört, gut zu sein (Nagel 1994). In den 50er und 60er Jahren, als Deutschland als "Wirtschaftswunder" gepriesen wurde, in einer Zeit von hohen Wachstumsraten in der Wirtschaft, gekoppelt mit stabilen politischen Verhältnissen und annähernder Vollbeschäftigung, war der Begriff "Frühwarnung" kein allzu großes Thema. In den kommenden Jahren werden Informationen, Maßstäbe und Orientierungspunkte in der internationalen Hotellerie eine wesentlich größere Rolle spielen, da im Zeitalter des "Chance Managements" immer schnellere Veränderungen wirtschaftlicher, sozialer und technologischer Bedingungen und ein ständig steigender Wettbewerbsdruck herrschen. Umweltveränderungen, der Markt und die Konkurrenz, die eigene Position im Wettbewerb, der technische Fortschritt, neue Produkte, Gästewünsche, um nur einige Beispiele zu nennen, erfordern ein hohes Maß an Kompetenz, Flexibilität und Dynamik. Größere Chancen im Wettbewerb hat nur der, der schneller und besser als seine Konkurrenz informiert ist. Mehr und mehr Informationen müssen zum richtigen Zeitpunkt bereitgestellt und überwacht werden. Kennzahlen sind daher in der Unternehmenspraxis sehr stark verbreitet und finden als Frühwarnsystem auf der Führungsebene seit langem Verwendung. Auf einer Liste der 41 bedeutendsten Instrumente im Controlling liegen Kennzahlensysteme sogar auf Platz 7. Um den aktuellen Anforderungen entsprechen zu können, müssen sie jedoch kontinuierlich überprüft und verbessert werden. Können Kennzahlen tatsächlich frühzeitig Chancen und Risiken erkennen und den Erfolg eines Hotels positiv beeinflussen? Da es Hunderte von möglichen Kennzahlen gibt, muss man sich zunächst die Frage stellen, welche Kennzahlen aus dem "Kennzahlenfriedhof" für die Führung des Hotels maßgebend sind. Dazu wird im empirischen Teil eine Befragung von 36 Hoteldirektoren durchgeführt und ermittelt, über welche Kennzahlen sie momentan verfügen und welche sie davon als aussagefähig bzw. nicht brauchbar erachten. Als Ergebnis wird ein Prioritätensystem aufgestellt. Jedoch ist es schwierig das Hotelmanagement davon zu überzeugen die wenigen wichtigen Kennzahlen aus der Flut von Messgrößen, die derzeit erfasst werden herauszufiltern. Information ist Macht, und nur die wenigsten wollen sich auf einige verdichtete Prozentzahlen oder Gesamtindizes verlassen - sie verlangen detaillierte Zahlen und Informationen. Obwohl die Hotelbrache aufgrund [...]

Check In Check Out

Check in Check out PDF
Author: Gary K. Vallen
Publisher: Prentice Hall
ISBN: 9780130454201
Size: 30.54 MB
Format: PDF, Kindle
Category : Hotel management
Languages : en
Pages : 480
View: 5119

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For college, career, and university courses in Hotel and Motel Management and/or Front Desk Operations, usually offered in hospitality programs. Check-In Check-Out has been a leader in rooms management education and job-training for both two- and four-year educational institutions for over two decades. It has been used as a front-office text, an introductory text, a general resource, and a supplemental enrichment for courses in hotel accounting. Such versatility is possible because the book remains current, accurate, thorough, and professionally based. This first Canadian edition of Check-In Check-Out weighs each topic anew, matching it against the relevancy, accuracy, and importance of the times. Updated Canadian statistics and exhibits demonstrate the equally amazing growth that lodging has experienced in these past several years. Furthermore, the Canadian edition contains new material on the vibrant history of Canada's hotel industry and the impact of the importation of American hotel chains on the Canadian hotel landscape. Content has been added on Canadian success stories, such as Canadian Pacific and Four Seasons, to demonstrate the dynamic nature of the hotel industry in Canada and the foresight of its pioneers.